Trust

Trust & Security

Last updated: May 9, 2026

This page gives a plain-English overview of how Marcenta handles data protection and security. It is not a substitute for our legal terms, but it is intended to help teams evaluate whether Marcenta is safe and practical to use.

1. What Marcenta is designed to process

Marcenta is designed for aggregated marketing analytics and business performance data from connected systems such as GA4, Search Console, ads platforms, and CRM tools.

Depending on your configuration, connected sources may include some personal data. You control what data is connected, and you should avoid sending prohibited, sensitive, or unnecessary personal data.

2. Data ownership and control

  • You retain ownership of data you connect, upload, and generate in Marcenta.
  • Marcenta processes customer data to provide and secure the service on your organisation's behalf.
  • You control integrations and can disconnect sources based on available product controls.

3. Core security controls

  • Encryption in transit and at rest.
  • Org-scoped tenant isolation and role-based access controls.
  • Access restricted to authorised personnel for legitimate service operations.
  • Operational and activity logging for key product and system events.
  • Monitoring for misuse, reliability, and security events.
  • Incident handling processes designed to investigate, contain, and remediate material incidents.

Customers are responsible for managing workspace permissions and protecting account credentials.

No system can guarantee absolute security.

4. AI data handling

  • We use a data minimisation approach before sending context to AI providers.
  • We do not intentionally send raw sensitive personal data to AI providers.
  • Our AI providers state that API-submitted content is not used for model training by default, subject to their terms and policies.
  • AI outputs may be inaccurate and should be reviewed by humans before important decisions.
  • Marcenta is assistive software, not an automated decision-maker for your business.

5. Infrastructure and providers

Marcenta runs on third-party infrastructure and service providers. Current subprocessors are published at our Subprocessors page, including providers used for database, hosting, AI features, and email delivery.

6. Transparency and legal terms

For full legal details on privacy rights, retention, cookies, and contractual terms, review:

7. Questions or security requests

If your team has trust or security questions, contact legal@marcenta.ai. Security-related disclosures may be handled confidentially where appropriate.