# Account and Workspace Setup

> Sign in, manage your profile, join a workspace, reset your password, and understand workspace roles.

Canonical URL: https://marcenta.ai/docs/account-workspace
Markdown URL: https://marcenta.ai/site-md/docs/account-workspace

## Sign in and password recovery [#sign-in-and-password-recovery]

Sign in at [app.marcenta.ai/sign-in](https://app.marcenta.ai/sign-in). Use **Forgot password** if you cannot access your account. Open the reset link from the same email account and choose a password of at least eight characters.

If an invitation was sent to a different address, ask the workspace administrator to revoke it and send a new invitation to the correct address.

## Profile and workspace settings [#profile-and-workspace-settings]

Open **Settings → Workspace** to manage:

* your display name;
* the workspace name, when permitted;
* your password; and
* workspace deletion, for the workspace owner.

The account email is displayed but is not editable on this page. Workspace deletion requires the exact workspace slug and a second confirmation. It is permanent and should be used only after required data and configuration have been retained elsewhere.

## Workspace access types [#workspace-access-types]

| Access       | Customer-visible behavior                                                                       |
| ------------ | ----------------------------------------------------------------------------------------------- |
| Owner        | Full workspace administration, including role changes and permanent workspace deletion          |
| Admin        | Can invite users and administer supported workspace settings; cannot perform owner-only actions |
| Member       | Can use the workspace features available to the workspace and their account                     |
| Routing only | Can receive routed meetings and connect a calendar but cannot sign in to the application        |

Owners can change another active app user's role. A user cannot change their own role, and the final workspace owner cannot be demoted. Removing access or changing roles can affect assignments, task ownership, routing, calendars, and workflow reviews.

## Invitations [#invitations]

Owners and administrators can add one user at a time or import users from CSV under **Settings → Users**. App users receive an invitation to sign up; routing-only seats are created without app access.

Pending invitations can be resent or revoked. If the email already belongs to an active workspace member, Marcenta does not create a duplicate membership.

## Workspace boundaries [#workspace-boundaries]

Connections, reports, incidents, tasks, artifacts, routing settings, AI usage, and billing belong to the selected workspace. Always confirm the workspace name and address before authorizing a provider or changing shared settings.

See [Workspace users and calendars](/docs/administration/workspace-users) for invitation, CSV import, role, routing-seat, and calendar procedures.